FAQs

Account

1. How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Jolimall profile by clicking here to register.

2. I cannot log in to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by Jolimall system maintenance; please wait 15 minutes and try again. If you are still not able to access your account,please don't hesitate to contact us at customerservice@jolimall.com, we'll be happy to assist you!

3. I forgot my password

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!

4. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!

5. Can I change my email address into another one?

We will offer this function in the near future.



Order

1. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

2. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!



Shipping

1.Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2.How much does the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer Standard shipping and Express Shipping options); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Shipping to USA: Standard Shipping: 15-25 business days. 1PC US$6.00, 2PCS US$9.00, 3PCS US$12.00. OVER 4PCS US$15.00;

Shipping to Australia, New Zealand: Standard Shipping: 15-25 business days. 1PC US$7.50, 2PCS US$11.00, 3PCS US$14.50. OVER 4PCS US$18.00;

Shipping to Canada: Standard Shipping: 15-25 business days. 1PC US$8.00, 2PCS US$14.00, 3PCS US$16.00. OVER 4PCS US$20.00;

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!

3.How long does it take to ship?

Shipment takes 15-25 business days to arrive, please refer to the table below for various shipping times to international destinations.




Return & Exchanges

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Jolimall is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Jolimall do not accept C.O.D. deliveries.

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!



Refunds

Usually it takes time for us to receive your return(days varies according to your shipping method), and time for us to process after receive your return (3 to 5 business days).

Paypal account refunds: Usually immediately.

Credit card refunds: Between 5-10 business days.

Please contact customer service at customerservice@jolimall.com if you need any help.